Unlock Your Mediation Potential with one of Ireland’s only Dual Accredited Fully Online Certified Programme

Accredited by both the Mediators’ Institute of Ireland (MII) and the International Mediation Institute (IMI), our fully online, dual-certified mediation programme invites you to embark on a transformative journey. Designed for aspiring mediators, our programme offers practical, hands-on training to equip you with the skills needed to resolve conflicts effectively, all from the comfort of your home.

The programme is a highly interactive, online integrated programme, delivered both synchronously and asynchronously.  It is supported by our bespoke online Member Area. This platform provides access to essential resources, readings, podcasts, programme materials, and micro video learnings to enrich your experience.

Additionally, we host a regular podcast (The Workplace Podcast with William Corless)  featuring the pioneers of mediation, including Ken Cloke, Michael Lang, Cinnie Noble and Harvard Professors Amy Gallo and Amy Edmondson, alongside a lineup of esteemed guest speakers, offering invaluable insights into the evolving world of mediation.

Comprehensive Programme Content Overview

1. Understanding Conflict Resolution & Mediation

• Conflict types and approaches
• Personal conflict style
• Mediation process and methods

2. Basic Mediation Skills

• Active and advanced listening
• Self-awareness and respect
• Narrative building and facilitative skills
• Resolution strategies and mediation principles

3. Dynamics of Conflict Resolution

• Conflict triggers and personality dynamics
• Analysis of workplace and relationship conflicts
• Mediation in different contexts

4. Advanced Mediation Skills

• Deep listening
• Enabling participants to take ownership
• Unconditional respect and issue framing
• Sustainable resolution techniques

5. The Classic Mediation Model ©

• Application and practical use
• Supervised role-play practice

6. The Pre-Mediation Process

• Suitability and styles of mediation
• Issue diagnosis, objectivity, and respect

7. The Mediation Conversation

• Preparation of self, space, and clients
• Establishing ground rules

8. Legal & Ethical Issues

•    MII & IMI Codes of Ethics and Practice

9. Practical Applications

• Case studies, role-plays, and interactive learning
• Multi-party mediation (workplace, community, family)
• Guest facilitators covering different mediation areas
• Building a mediation profile
• Assessment preparation
• Video learning resources

This programme is ideal for a wide range of professionals, including HR professionals, lawyers (solicitors and barristers), psychotherapists, social workers, accountants, financial advisors, managers, and team leaders. It also benefits school administrators, educators, community and social service professionals, as well as individuals in career transition who are looking to develop valuable mediation skills to enhance their professional practice.

• Fully Online Learning – Participate from anywhere in the world with live, interactive sessions.
• Dual Certification – Achieve recognition from both MII and IMI, enhancing your professional credibility. (Note: MII assessment is conducted in-person with an MII assessor)
• Practical Skill Development – Gain hands-on experience through interactive sessions and role-plays.
• Career Advancement – Open doors to opportunities in mediation across corporate, legal, and community sectors.
• Expert Facilitators – Learn from seasoned mediators with extensive field experience.
• Exclusive Members Area – Access additional resources, engage in discussions, and connect with fellow mediation professionals.
• Access to Online Forum covering current and curated topics
• Dedicated Programme Manager Support
• Offline Practice Sessions with Mentor Coaches
• Programme Materials, Roleplays & Homework
• Roleplay Videos – Breaking down mediation stages
• Resources – Articles, guidelines, book and website recommendations, expert videos, podcasts
• Assessment Guidance and Information Support

There are no formal entry requirements. However, participants should be aware that it is an intensive and highly interactive programme. A booking form must be completed before the programme start date.

Luke Monahan

• MSc in Executive Leadership (University of Ulster/Boston College)
• MA in Educational Leadership (NCEA)
• Advanced Mediator (Mediation Institute of Ireland)
• Certified Leadership Coach (Irish Coaching and Training Institute)
• Certified Emotional Intelligence & Resilience Practitioner (Eqi Baron 2)
• Certified Working Genius – Team Productivity Diagnostic & INSIGHTS DISCOVERY Debriefing specialist
• Has worked in leadership development on four continents
• Published 14 books on educational practice and social issues
• Founding Director of the Mediation Foundation of Ireland and Dynamic Partners

William Corless

• MA in Mediation and Conflict Intervention (NUI Maynooth)
• Chief Human Resources Officer (CHRO) Program (Wharton Executive Education)
• Executive education in Adaptive Leadership (Harvard Kennedy School)
• High-Performance Leadership in Teams (Chicago Booth)
• Organizational Behavior (London School of Economics)
• Organizational Design (Ashridge) 
• Intercultural Communication (Notre Dame)
• Accredited and certified mediator (Mediators Institute of Ireland)
• ACC-accredited coach (International Coaching Federation)
• Host of The Workplace Podcast

MFI also employs mediation practice coaches such as Paul O’Connor and Bebhinn McKinley, alongside a panel of external assessors.

To date we have trained hundreds of new mediators in over 20 countries worldwide.

“I’ve absolutely loved it, it’s been informative and encompasses a lot of knowledge and facts but remained interesting and held my attention all the way throughout. I can honestly say that the programme has altered my way of thinking and speaking to others.”

“If it is what someone is thinking of doing, I would encourage them to follow the programme. It is a very relaxed environment created by the training team, very encouraging and with great guidance on how to hone in on new skills taught in the 60 hours. It sounds like a long training programme, but time flies, because it is enjoyable and because you meet new and like-minded people with an interest in mediation.”

“The programme was really hands-on, I felt supported at every stage of the programme, we were given time to air our concerns, discuss them with the group. Luke and William are excellent programme leaders, they really made everyone feel at ease and the programme content was engaging and interesting.”

“Excellent, great presenters. Huge value from the little, but important tips and techniques.”

Discover what our participants are saying about us—explore our testimonials page now!